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Start
Ups
Case
4. Turn-Key Unit Operating System
Client
Issues
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A trophy location with lots of space –
over 14,000 square feet
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Unit operation would be 3 times larger
than any the company operated
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Company management had developed an
interesting concept, but no formal operating standards,
procedures or systems
Approach
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Established proprietary operating
standards and procedures
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Designed and implemented a
standardized Turn-Key Unit Operating System covering
front-of-the-house and back-of-the-house systems, manuals,
employee recruitment, training, and launch
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Reorganized management into FOH and
BOH teams
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Customized FOH and BOH management
tools – manuals, posters, forms, spreadsheets, meeting
schedules, memos, etc.
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Developed standardized training system
including manuals and train-the-trainer modules
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Coached company management through the
launch period
Results
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Trophy location launch a success
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Company sales and profits increased by
2x
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Company standards for friendliness,
speed of service, food quality, cleanliness, etc were met
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Unit operating systems rolled into
smaller, existing units to improve guest experience and
company profitability
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Turn-Key
Operating System Casual Dining Hamburger
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