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 Results - The Real Test

 

The real test for any consultancy is the impact which it has for the business - bottom line results. Here are a selection  which show the breadth and depth of our services in terms of RESULTS.

 

  • Developed and tested a 400-point Area Management System to benchmark unit and regional performance levels on operating standards and procedures

  • Measurement and improvement “tool” contributed to the dramatic turn-around of chain performance

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  • New management system resulted in consistent table service and improved service times

  • Food quality improved through greater consistency

  • Labor costs were reduced ~2%

  • Owners sold significant share of business to venture capitalists

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  • Reversed downward sales trend to an upward 3-5% trend

  • Cut unit labor costs by 10-15%

  • Improved product quality without raising cost-of-goods-sold

  • Established corporate marketing team support for units

  • Established an area management system of operating standards, procedures, training and management

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  • Trophy location launch a success

  • Company sales and profits increased by 2x

  • Company standards for friendliness, speed of service, food quality, cleanliness, etc were met

  • Unit operating systems rolled into smaller, existing units to improve guest experience and company profitability

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  • Developed a 3-year profit and loss proforma including a Labor Proforma and Roll-Out Plan for unit expansion, area management, corporate support functional groups, and senior management

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  • Food court build-out costs were reduced by $250,00 per unit

  • Food court design improved sales per square foot by 17%

  • Customers thrilled with new design

  • New design rolled-out into 12-15 units

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  • Diagnostic process identified 22 opportunities for operations process improvement in 5 separate categories

  • Client implemented changes resulting in an additional 2.5% of EBITDA profits

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  • Re-engineered production load through new outsourced items and ingredients

  • Stabilized food quality

  • Eliminated an annualized $5 mm in excess product waste

  • Established a product category management food cost system

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  • Cut ticket fulfillment times to 15 minutes for first course

  • Improved and stabilized food quality

  • Cut BOH labor turnover in half

  • Cut BOH labor costs by 6 points

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Labor Cost Management

Fine Dine, Catering Complex

 

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